The council’s new online desktop Report It function lets residents lodge customer service request forms at any time, while reducing the period of time required to action and complete a job.
Mayor Khal Asfour said Report It had given residents another lifeline to conveniently contact council, such as during high frequency call periods or during after business hours.
“Report It lets residents avoid the call cue – for council, that’s an average of 93 seconds,” he said.
“It also sends their submitted requests directly to a council officer who then actions it to streamline the process of logging and completing jobs.”
He says the program is really shining in the aftermath of one of the largest storms Canterbury-Bankstown experienced on record.
“To put things in perspective, our residents logged 217 Report It jobs on Monday alone. That saved our Customer Service Centres from having to take additional calls, on top of the 1,262 calls we received on Monday,” he said.
“While people will always have the option of calling us if they want to, the introduction of Report It is a game-changer and we’ll continue to build on the platform’s strengths.”
To report requests, visit cb.city/reportit
Online ‘Report It’ function shines in aftermath of storm help needs
A NEW process of reporting requests to the City of Canterbury Bankstown Council is a game-changer, says Mayor Khal Asfour.
